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Welcome to the Redmaster Fusion LLC Help Center. We’ve compiled some of our customers’ most frequently asked questions into one easy-to-access place. Check them out below - maybe you’ll have the same question that was on somebody else’s mind. Should you have any other issue that we may have missed, don’t hesitate to reach out.
We hand-make our products!

  • Which payment methods do you accept?
    Currently we offer Square through the website and at our shop.
  • What is your return policy?
    Our Return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Lotions, Lip Balms, Bath Bombs and all other potentially cosmetic products cannot be returned due to sanitary reasons. To complete your return, we require a receipt or proof of purchase. Additional non-returnable items: *Gift cards *There are certain situations where only partial refunds are granted: (if applicable) Please Contact Kerry Redmaster for further explanation. Refunds (if applicable) **Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be applied to your account. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 537 W. Jefferson Blvd Fort Wayne IN 46802 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $25, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • Do you offer Gift Cards
    Yes we offer Gift Cards however we can not accept them online at this time. But we do accept them in our store where you can buy them and also use them.
  • What is your soap made out of?
    Here’s the truth to fall back on. Soap is the result of a chemical reaction called saponification that occurs between lye and a type of molecule called a triglyceride (a fat or oil), where both substances are chemically transformed, creating soap and natural glycerin. Neither of the original ingredients exists anymore. All the lye – either sodium hydroxide for bar soap or potassium hydroxide for liquid soap – is consumed in the reaction. So, while soap is made with lye, it doesn’t contain lye. Modern methods and measuring scales – as opposed to what was available to frontier women – allow soap makers to use the proper mixture of oils and lye, ensuring that all lye is consumed. In addition, many soap makers, some soap makers , add more oil than is required for the chemical reaction, further ensuring the neutralization of lye and adding to the soap’s moisturizing qualities. Including extra fats in the mixture is known as superfatting.
  • The Candle is only burning in the center of the jar?
    Every time you go to light your candle if you do not allow it to fully melt to the sides of the container then you will create a ring meaning the next time you go to relight your candle then it will only burn to that ring point. So we suggest that each time you burn your candle burn it for about 3-4 hrs at a time or until the liquid wax has reached the edge of the glass!
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